Regulatory
Regulated. Transparent. On your side.
FXRates.uk is authorised and regulated by the Financial Conduct Authority. Your money is protected, your rights are clear, and our obligations are binding.
Regulatory at a glance
Regulatory status
Authorised Payment Institution
Regulatory body
Financial Conduct Authority (FCA)
FCA Reference No.
123456
Registered in
England & Wales
Client money protection
Segregated accounts
Complaints scheme
Financial Ombudsman Service
You can verify our authorisation on the FCA Financial Services Register at register.fca.org.uk.
FCA authorisation
FXRates.uk Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution under the Payment Services Regulations 2017. This means we are subject to ongoing FCA supervision and must meet strict standards for capital requirements, conduct of business, and client money handling.
Client money protection
All client funds held by FXRates.uk are kept in segregated client accounts with a UK-regulated bank, entirely separate from our own operating funds. In the unlikely event of our insolvency, your money is protected and ring-fenced from our creditors.
Anti-money laundering
We are required by law to verify the identity of all clients and the source of funds for transactions. This process, known as Know Your Customer (KYC), helps protect our clients and the financial system from fraud and financial crime. We may request supporting documents before processing transfers.
Risk disclosure
Foreign exchange transactions involve risk. Exchange rates fluctuate constantly and the value of your transfer in the destination currency may go up or down depending on market movements. We always quote exchange rates clearly before you confirm a transaction, but we cannot guarantee future rates.
Forward contracts and other hedging instruments are available to help manage exchange rate risk. Speak to our team for more information.
Complaints procedure
We are committed to resolving all complaints fairly and promptly. If you have a complaint:
- Contact us first: Email complaints@fxrates.uk or write to our Complaints Team, FXRates.uk Ltd, London, UK.
- We will respond within 15 business days (or 35 business days for complex cases) with our final decision.
- Financial Ombudsman Service: If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge. Visit financial-ombudsman.org.uk for more information.
Compensation
As an Authorised Payment Institution, FXRates.uk is not covered by the Financial Services Compensation Scheme (FSCS). However, your funds are protected through our mandatory client money segregation requirements under FCA rules.
Contact our compliance team
For any regulatory queries, contact our compliance team at compliance@fxrates.uk.
Ready to stop overpaying your bank?
Join over 50,000 customers who already save money on every international transfer.